Billing FAQ & edge cases

What happens when my trial ends?

Your org moves to the Free plan: 500 credits a month and one active project. Nothing is deleted, every project, spec, and connection stays where it was. Upgrading to Pro ($49/seat/month) restores full access. See Plans & credits.

What happens when I run out of credits?

Generation pauses and a paywall appears instead of the next response.

• Free: wait for the monthly reset, or upgrade to Pro.
• Trial: upgrade to Pro; the trial’s 2,500 credits are a one-time grant.
• Pro: buy a top-up pack, or add seats to grow the monthly pool.

Reading is never blocked: your spec, PM Hub, and documents stay available.

Do unused credits roll over?

Monthly plan credits reset each period. Top-up pack credits carry over month to month, and are only spent after your monthly pool.

My payment failed, what now?

Your org is marked past_due and you get an email. Access continues while Stripe retries. Fix it by updating your card in the billing portal (Settings → Usage & Billing → Manage).

Can I get a refund?

Refunds follow the policy at cubedot.ai/refunds. Reach out and we’ll sort it case by case.

What’s a comped org?

An admin can grant complimentary Pro, full Pro, no charge, never blocked. Comped orgs are managed by a CubeDot admin, so there’s no card to manage.

How do seats bill when people join or leave mid-month?

Seats reconcile automatically to the accepted member count, and Stripe prorates the change. You never manage seat counts by hand.

Can I use a discount code?

Yes, enter it at checkout.

Where are my invoices?

In the billing portal, reachable from Settings → Usage & Billing → Manage.