Billing FAQ & edge cases
What happens when I run out of tokens?
Section titled “What happens when I run out of tokens?”- Free: generation stops until your allowance resets next month.
- Pro: usage burns prepaid credits. With auto-reload on, you get a one-click top-up before you hit zero.
My payment failed, what now?
Section titled “My payment failed, what now?”Your org is marked past_due and you get an email. Access continues while Stripe retries. Fix it by updating your card in the billing portal (Settings → Usage & billing → Manage).
Do refunds affect my credits?
Section titled “Do refunds affect my credits?”- A refund of a credit pack reverses those credits.
- A refund of a subscription payment does not touch your credit balance, the subscription grants tokens, not credits.
What’s a comped org?
Section titled “What’s a comped org?”An admin can grant complimentary Pro, full Pro, no charge, never blocked. Comped orgs show “Pro (complimentary)” and are managed by a CubeDot admin, so there’s no card to manage.
How do seats bill when people join or leave mid-month?
Section titled “How do seats bill when people join or leave mid-month?”Seats reconcile automatically to the accepted member count, and Stripe prorates the change. You never manage seat counts by hand.
Can I use a discount code?
Section titled “Can I use a discount code?”Yes, enter it at checkout. It applies a coupon (percentage or fixed amount, one-time or recurring).
Where are my invoices?
Section titled “Where are my invoices?”In the billing portal, reachable from Settings → Usage & billing → Manage.